Privacy Policy

This Privacy Policy describes how Mod Pizza (referred to herein as "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at pizz-mods.click, place orders, use our digital services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy applies to all users located in the United States, with specific provisions for residents of California and other states that have enacted comprehensive data privacy laws. We comply with applicable federal and state privacy regulations, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act concerning unfair or deceptive practices.

1. Who We Are

Mod Pizza operates the website pizz-mods.click and provides food-related services to customers across the United States. For all privacy-related inquiries or requests, you may contact us using the information provided in the Contact Information section at the bottom of this policy.

• Company Name: Mod Pizza
• Website: pizz-mods.click
• Email: [email protected]

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or otherwise contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (where relevant for age verification or promotional purposes)
• Username and password (for account holders)
• Payment information (such as credit/debit card details, processed securely through third-party payment processors)
• Order history and food preferences
• Loyalty program data and reward points

2.2 Usage Data and Online Activity

We automatically collect certain information when you visit or interact with our website, including:

• IP address
• Browser type and version
• Pages visited, time spent on pages, and links clicked
• Referring URLs (the page you came from before visiting our website)
• Date and time of your visit
• Search queries entered on our site
• Items added to cart and purchases made
• Interaction with promotional emails and communications

2.3 Device Information

We collect technical information about the devices you use to access our services, including:

• Device type (desktop, tablet, smartphone)
• Operating system and version
• Unique device identifiers
• Mobile network information
• Screen resolution and display settings
• Application version (if using a mobile application)

2.4 Location Data

With your permission, we may collect precise or approximate location data from your device to provide location-based services such as finding the nearest Mod Pizza location, enabling delivery services, or personalizing your experience based on your geographic region.

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For a comprehensive explanation of our cookie practices, please refer to Section 8: Cookie Usage of this policy.

2.6 Communications and Feedback

If you contact us via email, phone, or our website contact form, we collect the content of your messages, including any personal information you voluntarily provide. We also collect feedback, reviews, and survey responses you submit to us.

2.7 Social Media Information

If you connect with us through social media platforms or use social login features (e.g., logging in with your Google or Facebook account), we may receive certain information from those platforms, subject to your privacy settings on those services.

2.8 Information from Third Parties

We may receive personal information about you from third-party sources, such as our business partners, marketing agencies, data brokers, or delivery service providers. We use this information in combination with data we collect directly from you to improve our services and personalize your experience.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and loyalty program membership
• Facilitating payment transactions
• Arranging delivery or pickup of your orders
• Responding to your inquiries, complaints, and customer service requests
• Sending you transactional communications such as order confirmations, receipts, and delivery updates

3.2 Improving and Personalizing Our Services

• Analyzing usage patterns to improve our website, app, and overall customer experience
• Personalizing your experience based on your preferences, order history, and location
• Developing new menu items, services, and features
• Conducting internal research, analytics, and quality assurance

3.3 Marketing and Promotional Communications

• Sending promotional offers, newsletters, and special deals via email, SMS, or push notifications (with your consent where required by law)
• Displaying personalized advertisements on our website, social media platforms, and third-party advertising networks
• Conducting contests, sweepstakes, and promotional events
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS messages, or contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, you will still receive transactional communications related to your orders and account.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities
• Protecting the rights, property, and safety of our customers, employees, and the public
• Responding to legal process, court orders, or lawful requests from governmental or regulatory authorities

3.5 Business Operations

• Managing our internal business operations, including accounting, auditing, and record-keeping
• Evaluating and completing potential mergers, acquisitions, or asset sales
• Training our staff and improving our operational processes

4. Sharing Your Information with Third Parties

We do not sell your personal information in the traditional sense. However, as described in this section, we may share your information with trusted third parties under specific circumstances. California residents should note that certain sharing of personal information may constitute a "sale" or "sharing" under the CCPA/CPRA. Please see Section 7 for details on your California privacy rights.

4.1 Service Providers and Business Partners

We share your personal information with third-party vendors and service providers who perform services on our behalf, including:

• Payment processors: To securely handle credit card and other payment transactions
• Delivery and logistics partners: To fulfill your food delivery orders
• Cloud hosting and technology providers: To store and manage our data and website infrastructure
• Email and SMS marketing platforms: To send you communications on our behalf
• Analytics providers: Such as Google Analytics, to help us understand how users interact with our website
• Customer support platforms: To assist us in managing and responding to customer inquiries
• Fraud prevention services: To detect and prevent fraudulent activity
• Advertising networks: To deliver targeted advertisements based on your interests

These service providers are contractually obligated to use your personal information only as necessary to provide services to us and to maintain appropriate security measures.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

5.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure payment processing: Payment card information is processed by PCI-DSS-compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access controls: We implement role-based access controls to ensure that only authorized personnel can access sensitive personal information.
• Firewalls and intrusion detection: We use firewalls and security monitoring tools to protect our systems from unauthorized access.
• Regular security assessments: We conduct periodic vulnerability assessments and penetration testing to identify and remediate security risks.

5.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with staff who handle personal data
• Data minimization practices — we collect only the data we need
• Incident response procedures for handling data breaches

5.3 Limitation of Liability

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law, including applicable state data breach notification laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When personal data is no longer necessary for the purposes for which it was collected and no legal retention obligation applies, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring all applicable privacy rights as required by law.

7.1 Rights for All Users

All users of our services have the following general rights:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting or selling the information, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, you may submit a request to us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the requested services.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

How to Submit a California Privacy Request

To exercise your California privacy rights, you may:

• Email us at: [email protected] with the subject line "California Privacy Request"
• Visit our website: pizz-mods.click and use our privacy request form

We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, provided the agent provides written authorization and you verify your identity directly with us.

7.3 Rights for Residents of Other States

Residents of other US states that have enacted comprehensive privacy laws (including but not limited to Virginia, Colorado, Connecticut, Utah, and Texas) may have similar rights, including the right to access, correct, delete, and port their personal information, and the right to opt out of targeted advertising and profiling. To exercise these rights, please contact us at [email protected].

8. Cookie Usage

We use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic, and deliver personalized content and advertising. A cookie is a small text file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled. They enable core functions such as security, shopping cart functionality, and account login.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and order history.
• Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices and how to manage your cookie preferences, please refer to our full Cookie Policy, which is available on our website at pizz-mods.click.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete such information from our records.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Mod Pizza is based in the United States and your personal information is collected and processed primarily within the United States. However, in the course of providing our services, your data may be transferred to, stored in, or processed by our service providers in other countries.

If your personal information is transferred outside of the United States to countries that may have different data protection laws than your home country, we take steps to ensure that appropriate safeguards are in place to protect your personal information. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with our service providers that require them to maintain adequate data protection standards
• Ensuring that any international service providers are certified under recognized privacy frameworks

By using our services, you acknowledge and consent to the transfer of your personal information as described in this section.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We have no control over the content, privacy practices, or policies of third-party websites and we are not responsible for them.

We strongly encourage you to review the privacy policy of every site you visit. This Privacy Policy applies only to information collected by our website and services. Any information you provide to third-party sites is subject to their own privacy policies.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection and use practices in response to DNT signals. We will continue to monitor regulatory developments regarding DNT and update our practices accordingly.

California residents may also exercise their right to opt out of the "sale" or "sharing" of personal information as described in Section 7.2 of this policy, regardless of DNT settings.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at pizz-mods.click
• Where required by law or where changes are significant, notify you via email or a prominent notice on our website

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. How to File a Complaint

If you have concerns about our privacy practices or believe that we have not handled your personal information in accordance with applicable law, we encourage you to contact us first so that we can attempt to resolve your concern directly.

14.1 Contact Us Directly

Please send your privacy concern or complaint to us using the contact details in Section 15. We will acknowledge receipt of your complaint within 5 business days and aim to resolve all complaints within 45 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you may have the right to file a complaint with the appropriate regulatory authority:

We are committed to cooperating with the appropriate regulatory authorities in resolving any complaints that cannot be settled directly with us.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our Privacy Team is dedicated to addressing your privacy inquiries promptly and thoroughly.

When contacting us regarding a privacy request or complaint, please include your full name, contact information, and a clear description of your request or concern so that we may assist you efficiently. We will respond to all verifiable privacy requests within the timeframes required by applicable law.